FAQ – Frequently Asked Questions<\/h1><\/div><\/div><\/div><\/div>Welcome to our Frequently Asked Questions (FAQ) section!<\/p>\n
On this page you’ll find answers to the most common questions our customers usually ask.<\/p>\n
Our goal is to provide you with the necessary information clearly and concisely to resolve your doubts quickly and efficiently.<\/p>\n
If you can’t find the answer you’re looking for, don’t hesitate to contact us via chat or by using the\u00a0Contact Form<\/strong><\/u><\/a>. We’ll be happy to assist you!<\/p>\n<\/div><\/div><\/div>![\"FAQ](\"https:\/\/www.savetheproof.com\/wp-content\/uploads\/2026\/04\/Pagina-FAQ.jpg\" "\\"FAQ")
<\/span><\/div><\/div><\/div><\/div><\/div>About the use of SaveTheProof<\/h2><\/div><\/i><\/i><\/span>Is it safe to use your platform?<\/span><\/a><\/h4><\/div>\nYes. We take information security very seriously. In addition to internal controls and audits, we have ENS certification<\/strong> (National Security Scheme).<\/p>\nThis certification is obtained after undergoing a thorough security audit by a third party accredited by ENAC (National Accreditation Entity). You can view our certificate here:\u00a0\u00a0ENS Certification<\/strong><\/u><\/a>.<\/p>\nIf you have any doubts about the security of the platform, don\u2019t hesitate to contact us, and we\u2019ll be happy to assist you.<\/p>\n<\/div><\/div><\/div>
<\/i><\/i><\/span>Will my certificate have legal validity?<\/span><\/a><\/h4><\/div>\nWe will issue a certificate in PDF format with legal validity<\/strong>. The certificate will contain screenshots that prove that your evidence is real. Our certificates are digitally signed and incorporate a time stamp.\u00a0Click here to find out more information about our certification system<\/a><\/span>.<\/p>\n<\/div><\/div><\/div><\/i><\/i><\/span>Do I have to download a program?<\/span><\/a><\/h4><\/div>\nNo. There is no need for software installation. We provide a very fast and easy-to-use certification system<\/strong>. With just a couple of clicks you will have access to your certificate.<\/p>\n<\/div><\/div><\/div><\/i><\/i><\/span>What does the acronym UTC, which appears on the certificate, stand for?<\/span><\/a><\/h4><\/div>\nThe acronym \u2018UTC\u2019 stands for \u2018Coordinated Universal Time.\u2019<\/p>\n
It is the worldwide standard for timekeeping<\/strong>, serving as the basis for time measurement in different time zones. It is also colloquially known as Greenwich Mean Time (GMT), although there is a small technical difference between GMT and UTC. UTC is used to synchronize clocks and events worldwide.<\/p>\nUTC is the time unit we use at SaveTheProof for issuing certificates, ensuring that the time reflected in the document is not subject to interpretation<\/strong> but is an absolute and reproducible value globally.<\/p>\n![\"UTC\"](\"https:\/\/www.savetheproof.com\/wp-content\/uploads\/2024\/09\/UTC.jpg\" "\\"UTC\\"")
<\/p>\n
Example of UTC time in SaveTheProof certificates<\/em><\/span><\/p>\n<\/div><\/div><\/div><\/i><\/i><\/span>What is SaveTheProof\u2019s training mode and how does it work?<\/span><\/a><\/h4><\/div>\nTraining mode<\/strong> allows you to explore and try SaveTheProof\u2019s certification platform free of charge for 7 days<\/strong> from the date the account is created.<\/p>\nDuring this period, you can use the following services free of charge:<\/p>\n
\n- Web Browsing Session Certificate.<\/li>\n
- Web Page Certificate.<\/li>\n
- File Certificate.<\/li>\n<\/ul>\n
Certificates generated in training mode include a watermark<\/strong> and are issued solely for testing and learning purposes. Therefore, they have no legal validity<\/strong>.<\/p>\nCertificates issued in training mode cannot be edited, modified or subsequently converted into certificates with legal validity<\/strong>.<\/p>\nShould you require a certificate with legal validity, you will need to repeat the certification process<\/strong> once training mode has been deactivated.<\/p>\nTraining mode is automatically deactivated when:<\/p>\n
\n- The 7-day free period from the date the account was created ends.<\/li>\n
- Funds are added to the account balance.<\/li>\n
- A subscription plan is purchased.<\/li>\n<\/ul>\n
From that moment onwards, new certifications carried out using the paid services will be issued without the training-mode watermark and with the guarantees corresponding to the certification service purchased.<\/p>\n
The purpose of training mode is to help you become familiar with how SaveTheProof works and carry out any necessary tests before you begin issuing certificates with legal validity.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
Web Browsing Session Certificates<\/h2><\/div><\/i><\/i><\/span>Can I copy and paste text (URL, username, password...) from my device?<\/span><\/a><\/h4><\/div>\nYes. If you\u2019re certifying a site where you need to access with a username and password stored on your device, or if the URL of the webpage you need to access is too long to type manually, we recommend enabling SaveTheProof\u2019s access to your local device clipboard<\/strong> so you can copy and paste the data without having to enter it manually.<\/p>\nWhen you perform your first browsing session certification, the system will display this message before starting the process:<\/p>\n
![\"Configure](\"https:\/\/www.savetheproof.com\/wp-content\/uploads\/2024\/09\/Autorizar-porta-papeles-1.jpg\" "\\"Configure")
<\/p>\n
Once you click on \u201cGrant access,\u201d your browser will also display a message asking you to allow the use of the clipboard by our platform:<\/p>\n
![\"Clipboard](\"https:\/\/www.savetheproof.com\/wp-content\/uploads\/2024\/09\/permitir-chrome.jpg\" "\\"Clipboard")
<\/p>\n
Once clipboard usage is authorized, our platform will display this message indicating that you can copy and paste text from your device to the remote browser:<\/p>\n
![\"Copy](\"https:\/\/www.savetheproof.com\/wp-content\/uploads\/2024\/09\/Autorizar-porta-papeles-2.jpg\" "\\"Copy")
<\/p>\n
You can leave this permission active for future certifications, or if you prefer, after certification, you can access your browser settings and deactivate it.<\/p>\n
You can also enable the feature by accessing your browser\u2019s clipboard settings and adding www.savetheproof.com.<\/p>\n
For example, in Chrome:<\/strong><\/p>\nAccess this URL by copying and pasting it into the Chrome browser: chrome:\/\/settings\/content\/clipboard<\/strong><\/p>\nYou will see this screen, where you need to check the option \u201cSites can ask to see text and images on your clipboard\u201d and simply click Add<\/strong> to include www.savetheproof.com:<\/p>\n![\"Chrome](\"https:\/\/www.savetheproof.com\/wp-content\/uploads\/2025\/04\/Portapapeles-Chrome-2.png\")
<\/p>\n<\/div><\/div><\/div>
<\/i><\/i><\/span>Where is my password associated with the browsing session video?<\/span><\/a><\/h4><\/div>\nWhen a browser session certificate is created, there is an option to view the captured video.<\/p>\n
In order to view it, you are asked for a password.<\/p>\n
We explain how to obtain it: Video Tutorial<\/a><\/span>.<\/p>\n<\/div><\/div><\/div><\/i><\/i><\/span>How do I download the certification video from a browsing session?<\/span><\/a><\/h4><\/div>\nAfter recording a web browsing session and certifying it on SaveTheProof, you will have access to the session video in the \u2018View my certifications\u2019 section of your account.<\/p>\n
If you wish, you can share this video by providing the ID and password of the video to the interested party, who can access it through the following link: https:\/\/secure.savetheproof.com\/video<\/a><\/span><\/p>\n![\"ID](\"https:\/\/www.savetheproof.com\/wp-content\/uploads\/2024\/09\/Contrasena-Video.jpg\" "\\"ID")
<\/p>\n
ID and password to view the video recording of the web browsing session<\/span><\/em><\/p>\nHowever, if you need to download the video locally to your computer, you can do so from the Download Video button:<\/p>\n
![\"Download](\"https:\/\/www.savetheproof.com\/wp-content\/uploads\/2024\/09\/Descargar-Video.jpg\" "\\"Download")
<\/p>\n<\/div><\/div><\/div>
Welcome to our Frequently Asked Questions (FAQ) section!<\/p>\n
On this page you’ll find answers to the most common questions our customers usually ask.<\/p>\n
Our goal is to provide you with the necessary information clearly and concisely to resolve your doubts quickly and efficiently.<\/p>\n
If you can’t find the answer you’re looking for, don’t hesitate to contact us via chat or by using the\u00a0Contact Form<\/strong><\/u><\/a>. We’ll be happy to assist you!<\/p>\n<\/div><\/div><\/div> Yes. We take information security very seriously. In addition to internal controls and audits, we have ENS certification<\/strong> (National Security Scheme).<\/p>\n This certification is obtained after undergoing a thorough security audit by a third party accredited by ENAC (National Accreditation Entity). You can view our certificate here:\u00a0\u00a0ENS Certification<\/strong><\/u><\/a>.<\/p>\n If you have any doubts about the security of the platform, don\u2019t hesitate to contact us, and we\u2019ll be happy to assist you.<\/p>\n<\/div><\/div><\/div> We will issue a certificate in PDF format with legal validity<\/strong>. The certificate will contain screenshots that prove that your evidence is real. Our certificates are digitally signed and incorporate a time stamp.\u00a0Click here to find out more information about our certification system<\/a><\/span>.<\/p>\n<\/div><\/div><\/div> No. There is no need for software installation. We provide a very fast and easy-to-use certification system<\/strong>. With just a couple of clicks you will have access to your certificate.<\/p>\n<\/div><\/div><\/div> The acronym \u2018UTC\u2019 stands for \u2018Coordinated Universal Time.\u2019<\/p>\n It is the worldwide standard for timekeeping<\/strong>, serving as the basis for time measurement in different time zones. It is also colloquially known as Greenwich Mean Time (GMT), although there is a small technical difference between GMT and UTC. UTC is used to synchronize clocks and events worldwide.<\/p>\n UTC is the time unit we use at SaveTheProof for issuing certificates, ensuring that the time reflected in the document is not subject to interpretation<\/strong> but is an absolute and reproducible value globally.<\/p>\n Example of UTC time in SaveTheProof certificates<\/em><\/span><\/p>\n<\/div><\/div><\/div> Training mode<\/strong> allows you to explore and try SaveTheProof\u2019s certification platform free of charge for 7 days<\/strong> from the date the account is created.<\/p>\n During this period, you can use the following services free of charge:<\/p>\n Certificates generated in training mode include a watermark<\/strong> and are issued solely for testing and learning purposes. Therefore, they have no legal validity<\/strong>.<\/p>\n Certificates issued in training mode cannot be edited, modified or subsequently converted into certificates with legal validity<\/strong>.<\/p>\n Should you require a certificate with legal validity, you will need to repeat the certification process<\/strong> once training mode has been deactivated.<\/p>\n Training mode is automatically deactivated when:<\/p>\n From that moment onwards, new certifications carried out using the paid services will be issued without the training-mode watermark and with the guarantees corresponding to the certification service purchased.<\/p>\n The purpose of training mode is to help you become familiar with how SaveTheProof works and carry out any necessary tests before you begin issuing certificates with legal validity.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div> Yes. If you\u2019re certifying a site where you need to access with a username and password stored on your device, or if the URL of the webpage you need to access is too long to type manually, we recommend enabling SaveTheProof\u2019s access to your local device clipboard<\/strong> so you can copy and paste the data without having to enter it manually.<\/p>\n When you perform your first browsing session certification, the system will display this message before starting the process:<\/p>\n Once you click on \u201cGrant access,\u201d your browser will also display a message asking you to allow the use of the clipboard by our platform:<\/p>\n Once clipboard usage is authorized, our platform will display this message indicating that you can copy and paste text from your device to the remote browser:<\/p>\n You can leave this permission active for future certifications, or if you prefer, after certification, you can access your browser settings and deactivate it.<\/p>\n You can also enable the feature by accessing your browser\u2019s clipboard settings and adding www.savetheproof.com.<\/p>\n For example, in Chrome:<\/strong><\/p>\n Access this URL by copying and pasting it into the Chrome browser: chrome:\/\/settings\/content\/clipboard<\/strong><\/p>\n You will see this screen, where you need to check the option \u201cSites can ask to see text and images on your clipboard\u201d and simply click Add<\/strong> to include www.savetheproof.com:<\/p>\n When a browser session certificate is created, there is an option to view the captured video.<\/p>\n In order to view it, you are asked for a password.<\/p>\n We explain how to obtain it: Video Tutorial<\/a><\/span>.<\/p>\n<\/div><\/div><\/div> After recording a web browsing session and certifying it on SaveTheProof, you will have access to the session video in the \u2018View my certifications\u2019 section of your account.<\/p>\n If you wish, you can share this video by providing the ID and password of the video to the interested party, who can access it through the following link: https:\/\/secure.savetheproof.com\/video<\/a><\/span><\/p>\n ID and password to view the video recording of the web browsing session<\/span><\/em><\/p>\n However, if you need to download the video locally to your computer, you can do so from the Download Video button:<\/p>\n<\/span><\/div><\/div><\/div><\/div><\/div>About the use of SaveTheProof<\/h2><\/div>
<\/i><\/i><\/span>Is it safe to use your platform?<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>Will my certificate have legal validity?<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>Do I have to download a program?<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>What does the acronym UTC, which appears on the certificate, stand for?<\/span><\/a><\/h4><\/div>
<\/p>\n<\/i><\/i><\/span>What is SaveTheProof\u2019s training mode and how does it work?<\/span><\/a><\/h4><\/div>
\n
\n
Web Browsing Session Certificates<\/h2><\/div>
<\/i><\/i><\/span>Can I copy and paste text (URL, username, password...) from my device?<\/span><\/a><\/h4><\/div>
<\/p>\n<\/p>\n<\/p>\n<\/p>\n<\/div><\/div><\/div><\/i><\/i><\/span>Where is my password associated with the browsing session video?<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>How do I download the certification video from a browsing session?<\/span><\/a><\/h4><\/div>
<\/p>\n<\/p>\n<\/div><\/div><\/div>