General Terms and Conditions of Contracting

(Hereinafter also the General Terms and Conditions or GTC).

On the one part, the provider of the services, FULL DIGITAL, S.L. (hereinafter also the provider), with registered office at C/ Bruc, 149, 08037, Barcelona, Tax ID No. B67207845, customer service email [email protected], being the owner of the website www.savetheproof.com, sets out the contractual document that will govern the contracting of the service through the aforementioned website.

And on the other part, the User – Client (hereinafter the User or Client), registered on the website by means of a user email and password, over which they have full responsibility for use and safekeeping, being responsible for the truthfulness of the personal data provided to the provider. The Client may be either a natural person, an adult over 18 years of age, or a legal entity. If the Client is not considered a consumer, as set forth in the applicable regulations, then the conditions detailed in the TRLGDCU will not be applicable to them.

BOTH ACCEPT this document, and it entails that the user:

a. Has read, understands and comprehends what is set out herein.
b. That they are a person of legal age and with sufficient capacity to contract.
c. That they assume all the obligations set out herein.
d. That they have read and accept these general terms and conditions of purchase from the moment they contract any of the services offered.

This document may be printed and stored by Users.

The provider makes available to them the email address [email protected] so that they may raise any doubt about these terms and conditions.

These terms and conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider’s website www.savetheproof.com.

The provider reserves the right to unilaterally modify said General Terms and Conditions, without this being able to affect the services or promotions that were contracted prior to the modification, in order to improve the services. In any case, before contracting the services, these general terms and conditions must be consulted.

It is advisable that you keep a copy of the data contained in the services acquired.

FULL DIGITAL, S.L. is not responsible for the consequences that may result from an inappropriate use of the certificates and/or attestations issued by FULL DIGITAL, S.L.

The civil liability of FULL DIGITAL, S.L. for the services supplied is limited to the amount thereof; the user waives the right to claim any liability from FULL DIGITAL, S.L. for any reason in any case of dissatisfaction with the services acquired on the website www.savetheproof.com, as well as possible failures, slowness of access or errors in accessing the website, including losses of data or other types of information that may exist on the computer or network of the user accessing the website www.savetheproof.com.

2.1. Scope of application

The purpose of this contract is to govern the contractual relationship for the sale and purchase of services arising between the provider and the user at the moment the latter accepts these terms of purchase during the contracting process by checking the corresponding box. These GTC shall apply as from the day on which the contracting takes place.

2.2. Purpose of the service

FULL DIGITAL, S.L., as an independent third-party witness, is a company specialized in attesting and certifying the existence of a web browsing session and its content, of a web page (URL) and its content, and of a file.

FULL DIGITAL, S.L. shall provide web browsing certification services through the issuance, management and validation of digital certificates supplied by a qualified trust service provider identified on our website, which holds the corresponding qualification and recognition in accordance with the provisions of Regulation (EU) No 910/2014, on electronic identification and trust services for electronic transactions in the internal market (eIDAS Regulation).

To this end, FULL DIGITAL, S.L. shall act as an independent third-party witness, ensuring that the certificates used comply with the technical, organizational and security requirements demanded by the applicable regulations, including the standards established by the issuance, management and validation of digital certificates supplied by a qualified trust service provider identified on our website and the provisions of the eIDAS Regulation and its implementing regulations.

Likewise, FULL DIGITAL, S.L. undertakes to retain all information, electronic records and evidence related to the provision of the certification services, including, among others, certificate issuance, renewal, revocation and validation data, for the minimum mandatory period established by the applicable regulations in force regarding trust services. In particular, such records shall be retained for a period of no less than five (5) years, unless a legal or regulatory provision establishes a longer period.

During said retention period, FULL DIGITAL, S.L. shall guarantee the integrity, authenticity, confidentiality and availability of the stored information, adopting the technical and organizational security measures necessary to prevent its alteration, loss, unauthorized processing or access.

We make the certificate available to the user for 6 years in their private area.

The contractual sale and purchase relationship entails the delivery, in exchange for a specified price publicly displayed through the website, of an attestation and/or certification.

FULL DIGITAL, S.L., through www.savetheproof.com, makes the following Services available to Users, the description and rate table of which in force at any given time will be kept updated on the Website:

• Web Browsing Session Certificate

This type of certification is recommended to certify a website where:

• • A username and password must be entered beforehand.
  • It is of interest to certify the audio and/or video.
  • Some steps (clicks) must be followed to reach the content to be certified.
  • There is no URL available to access the content directly.

This system allows the user of www.savetheproof.com to browse to the website they wish to certify by means of a web browser installed in a container (server) launched at the instance of www.savetheproof.com and to which the user has no access. In this way, the user only directs the browsing remotely, but without the possibility of altering the content that is loaded, since the connections with the server hosting the website to be certified are made by the www.savetheproof.com platform and not by the user.
The entire remote browsing session is recorded on video. The certification includes up to 30 minutes of Internet browsing. Any file downloaded during the browsing session is certified. It includes up to 50 screenshots in the PDF certificate. Unlimited downloads of the certificate and unlimited viewings of the recording. When the user has viewed the content to be certified, the remote browsing session will end and www.savetheproof.com will proceed to delete the container assigned to the service to ensure that any data entered by the client during browsing is effectively erased.
The www.savetheproof.com platform will generate a certificate (PDF file) with an advanced electronic signature and a qualified time stamp, which will include:

• • Date of creation of the certificate;
  • Identification of the technical infrastructure used for the certification;
  • URL where the video corresponding to your session can be viewed (password protected);
  • URL from which to verify the validity of a certificate issued by savetheproof.com;
  • Up to 50 screenshots of moments of the browsing session identified with the date, URL and the screenshot image.

• Web Page Certificate

This type of certification is recommended to certify a website where:

• • No prior authentication is required, the page is publicly accessible.
  • It is not of interest to certify the audio or video.
  • The URL is available with which to access the content to be certified directly.
  • The content is not a PDF file, docs., xls, …

This system allows the user of www.savetheproof.com to certify the content of a website by providing its URL. The User may preview the content to be certified prior to the issuance of the certificate. Once issued, the User is allowed to make unlimited downloads of the certificate. The www.savetheproof.com platform will launch a container (server) to which the user has no access of any kind, from which the URL indicated by the client will be loaded and a certificate (PDF file) will be generated, signed with an advanced electronic signature and a qualified time stamp, which will include:

• • Date of creation of the certificate;
  • Identification of the technical infrastructure used for the certification;
  • URL from which to verify the validity of a certificate issued by www.savetheproof.com;
  • An image with the generated screenshot (maximum 10000px) identified with the date and URL.

• File Certificate

This type of certification is recommended to certify files:

• • Images, photographs, logos, …
  • Audio, music.
  • Videos.
  • Documents (pdf., docs.,).

This system allows the user of www.savetheproof.com to certify any file to which they have access, with a limit of 100MB per File, and unlimited downloads of the certificate. Through a form, the User will upload said file to the platform. The platform will calculate its SHA256 and a certificate (PDF file) will be generated, with an advanced electronic signature and a qualified time stamp, which will include:

• • Date of creation of the certificate;
  • Identification of the technical infrastructure used for the certification.
  • Name of the certified file.
  • Size of the certified file.
  • SHA256 of the certified file.

• API Service

This is the service offered to automate the creation of certificates by the User. The contracting of the API service is available through the website and includes:

• • Unlimited generation of Browsing Session Certificates,
  • Web Page and Files (one concurrent certification per user).
  • Batch Website Certification and Webtrack functionalities.
  • Storage of up to 10GB.

• WhatsApp to PDF

This service allows a PDF to be generated with the export of a chat from the WhatsApp messaging tool. The purpose of this tool is solely and exclusively to facilitate the readability of the messages and in no case is it certified nor does it provide legal validity. The user of this tool could manipulate the messages before uploading them to the www.savetheproof.com platform and, consequently, the content of the resulting PDF would not reflect the actual content of the conversation.
This warning is included on the service access page within the platform and in all PDFs generated by means of this tool.
Likewise, it is important to note that the tool used to perform the export could omit certain data from the conversation, such as WhatsApp calls, comments on images, reactions to messages or link thumbnails. In addition, depending on the version of WhatsApp used, there could be other unidentified limitations. For this reason, it is recommended that the user verify the content of the PDF before its disclosure.
The messages sent by the user via WhatsApp for conversion into PDF have a duration of 24 hours. Once this period has elapsed, the messages will be deleted from the chat and will disappear.

2.3. Technical nature of the service

The service provided by www.savetheproof.com consists of the automated generation of digital evidence by means of its own computer systems that carry out processes of capture, recording and sealing of digital information. The captures and certifications are carried out from the technical infrastructure controlled by www.savetheproof.com by means of automated browsing and data processing systems, independent of the device or browser of the requesting user.

The services of FULL DIGITAL, S.L. do not involve the provision of electronic communications services nor general access to the content of the communications of the Client or of third parties. Consequently, FULL DIGITAL, S.L. does not assume any general obligation of supervision, custody or secrecy with respect to the content of said communications, nor shall it be liable for their confidentiality, lawfulness, integrity or use, except in the case of willful misconduct, gross negligence or legally mandatory liability arising from actions of FULL DIGITAL, S.L. itself within the strict scope of the contracted service.

2.4. Scope of the certification

The service certifies exclusively the technical process of capturing and recording certain digital information at a specific moment. www.savetheproof.com does not verify or guarantee the truthfulness, authenticity, legality or accuracy of the content subject to certification. The certification attests only that the system accessed or processed said content at the moment the evidence was generated.

2.5. Variability of web content

The content available on a web page or digital service may vary depending on multiple factors, such as IP address, geographic location, language, cookies, user session, server configuration, site personalization or A/B testing. The certification generated by www.savetheproof.com reflects only the version of the content accessible from the technical infrastructure of www.savetheproof.com at the exact moment the capture was made.

2.6. Territory of application

The www.savetheproof.com website is active worldwide.

2.7. Capacity to contract

In order to carry out a contracting, you must comply with the specifications indicated at the beginning.

2.8. Client acceptance

The validation of a contracting through the www.savetheproof.com website is carried out by email and likewise implies the automatic acceptance of the GTC. These terms are available on the www.savetheproof.com website or, if you wish and request it, we can make them available to you by email.

2.9. Modification of the General Terms and Conditions of Contracting

FULL DIGITAL, S.L. reserves the right to make changes and/or modifications to these GTC. We advise our clients to review them regularly. In the event that these changes or modifications are introduced once the service has been contracted, the terms in force on the date on which said contracting was carried out shall apply.

3.1. Price publication

The prices of the services are those shown for each of them on our website www.savetheproof.com.

3.2. Service information

The information contained in our advertising, newsletter, brochures, other written material, on our website or provided to you constitutes an invitation to enter into a contract. The contents of www.savetheproof.com are constantly being renewed and updated in order to offer our clients the most complete and detailed information possible. All contractual information present on www.savetheproof.com is displayed in Spanish, and communication with clients and users, as well as the formalization of the contract, will be carried out in this language; however, if the client so wishes, it may be carried out in Catalan or English, always indicating this before starting the contracting procedure.

3.3. Fraud

If FULL DIGITAL, S.L. suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons. Likewise, FULL DIGITAL, S.L. reserves the right to deny access in those cases where it suspects or detects that the User breaches any of the conditions established in this contract, without this giving rise to any right to indemnification or compensation for the User.

4.1. Purchase procedure

In order to access the services offered by the provider, the user must register through the website by creating a user account. To do so, the user must freely and voluntarily provide a valid email address and a password.

The user undertakes to make diligent use of the access credentials provided, and not to make them available to third parties, as well as to notify the provider of their loss or theft or of possible access by an unauthorized third party, so that the provider may proceed to block them immediately.

The user may not choose as a username words intended to mislead others into identifying the user as a member of the provider, nor offensive or insulting expressions and, in general, expressions contrary to the law or to the requirements of morality and good customs.

Once the user account has been created, please be informed that, in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedures will be as follows:

1. Prepaid Method:

From the “Balance” section, in “Top up my account”, the User may choose the amount to top up, and make the payment by debit or credit card by entering their bank details and clicking on “Pay”. A checkbox will appear which must be checked, since it constitutes acceptance of these General Terms and Conditions of Contracting and the Privacy Policy.

At the moment the user wishes to purchase a certification service, the price that the selected service has at that time will be deducted from their balance. The price will be indicated before starting the certification service, allowing the User to cancel the request before the charge is generated if necessary. The User’s balance has no expiration date. At the moment the user makes a top-up and it is successful, they will automatically receive the purchase receipt at the email address associated with the account. A user who wishes to receive an invoice should provide their billing details in advance through the platform. In the event that they require an invoice for a receipt generated prior to providing their billing details, they must request it by sending an email to [email protected] indicating their billing details and the transaction identifier.

If, once the top-up has been made, the User from www.savetheproof.com is unable to access the website hosting the content to be certified due to technical limitations attributable to FULL DIGITAL, S.L., we will try to review and put in place the technical means to remedy it as soon as possible. However, we cannot guarantee that this will always be possible, in which case a refund of the amount of your top-up will be issued to the same means from which the payment was made. For this reason, we strongly recommend taking advantage of the free trial period and the previews to carry out all the necessary tests for accessing and viewing the content to be certified.

2. Subscription Method:

From the “Balance” section, go to “My subscription” and choose the available Flat Rate option. Click on the “Subscribe” button and enter the bank details, then click on “Pay and Subscribe”. A checkbox will appear which must be checked, since it constitutes acceptance of these General Terms and Conditions of Contracting and the Privacy Policy.

The types of flat rates and their subscription amount will be published and updated on the website www.savetheproof.com: “Flat Rates”.
The User’s contracting of a flat rate does not oblige them to maintain any minimum commitment period, and they may unsubscribe at any time from the “My subscription” section in their User account.

The flat rate subscription that the User has contracted will be in force for a subscription period of 30 calendar days from the contracting, and will be renewed automatically for the same period of time, unless the User notifies that they do not wish to renew the flat rate fee, at least one (1) day prior to the expiration of the current Subscription Period. However, the cancellation of the flat rate subscription will not give rise to any total or partial refund of the amount of the fee paid, with the exception of the cases provided for in the applicable law or in this Contract. In the absence of a flat rate, the User will keep their account under the prepaid usage method.

The User authorizes FULL DIGITAL S.L. to charge the full flat rate fee and the periodic renewals using the Payment Method that the User has selected during the registration process. In any case, the User will remain responsible for any amount not charged. Renewals will not take effect unless and until they have been paid in full.

3. Credit subscription:

The option of contracting the service based on the acquisition of credits is available only for companies/organizations (legal entities). These credits are the unit of measurement used for the use of the Service, which will be deducted from the total credits contracted each time a User of the organization generates a certificate. The acquisition of credits will be through customized contracts according to the specific needs of the organization.
The organization will be provided with an organizational structure within www.savetheproof.com, which will include an administrator profile and user profiles, thus facilitating the management and supervision of the use of the contracted credits. The organization will be responsible for the management of its credits through this platform. The credit subscription service will have a duration of one year, with any credits not consumed within this period of time expiring.

FULL DIGITAL S.L. will issue an invoice for the quantity of credits acquired by the organization for payment according to the method established in the proposal made.

The prices and the services they include are detailed on the website.

The User may change their rate at any time. The change will take effect from the moment of its contracting.

In any case, when creating a User account on www.savetheproof.com, we offer a period of 7 (calendar) days of free use for training purposes, the objective of which is to familiarize the User with the Service and to carry out the necessary tests to obtain a certificate before making a top-up or contracting a rate. During this training period, the service may be used without limitation, and no balance top-up or flat rate contracting is required from the User.

Once this training period has elapsed, in order to continue using the service, balance must indeed be topped up or one of the active flat rates must be contracted.

Each User may enjoy only one trial period.

The certificates issued during the free trial period have a watermark indicating “training use”, which means they have no evidentiary value.

The certificates generated during the trial period and marked as “training use” cannot be altered or converted into certificates with evidentiary validity. If the user wishes an certificate issued in training mode to have full evidentiary value, they must top up their account or contract a flat rate and repeat the certification process.

We inform the User that all certificates hosted on www.savetheproof.com created during the training use trial period will remain available for a maximum period of 30 days. After this period, FULL DIGITAL S.L. may proceed to delete them.

During the free trial period, the user will receive an email reminding them of the upcoming end of said period.

If there were any kind of error in the email address provided, it must be notified immediately to the email address that will appear on the website in order to proceed with the correction of this error.

Should you have any doubts, you may contact our customer service through any of the methods provided on the website www.savetheproof.com.
FULL DIGITAL, S.L. will provide customer service FREE of charge through our contact email [email protected]; if you choose another alternative means of communication, it is the user who must bear the particular cost thereof.

4.2. Delivery times for the attestation or certification

The certificate or WhatsApp chat PDF will be available in your private area within 24 hours from the moment the request is made.

All prices displayed on the website www.savetheproof.com include the taxes in force at the time of purchase. All prices appearing on the website are valid and will be expressed in the Euro (€) currency.

VALUE ADDED TAX: In accordance with the provisions of article 68 of Law 37/1992, of 28 December, on Value Added Tax, the provision of the services will be deemed to be located in the territory of application of Spanish VAT if the billing address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific service concerned. In contracts with a billing address in the Canary Islands, Ceuta and Melilla, the service provisions will be exempt from VAT pursuant to the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.

The user will have the invoice available in their private space. Additionally, if they wish to receive the invoice in paper format, they may request it at the email address indicated at the beginning, and it will be sent at no associated cost.

The prices applicable to each service will be those published on the website and applied automatically by the contracting process. This section will not be applicable when the Client is not considered a consumer, as set forth in the applicable regulations.

In the case of promotions of limited duration, the promotional discount will be applied provided that the purchase has been registered during the promotional period.

The data recorded by the different payment methods constitute proof of the date on which the financial transactions were carried out and will serve to determine whether or not said service is subject to a promotion.

For any information about the contracted service, the User may make contact by email at the address provided.

Below, we detail the available systems:

Payment by credit or debit card: The user must have a valid credit or debit card, and must specify all the digits of the card number in the corresponding form. The transaction is formalized at the moment the order is placed. Only payments with secure cards are accepted, in which authentication of your identity as the cardholder is carried out according to the method established by your bank, through secure electronic commerce (“Verified by Visa” and “MasterCard SecureCode”). The order may not be taken into account and will not be processed until the payment has been authorized by your bank or savings bank.

The system known as SSL (Secure Sockets Layer) is used, a payment system in a secure environment as it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

Payment by Bizum: The User who has the Bizum service activated by their bank may pay the amount of the service by means of this immediate payment system, selecting the corresponding option during the contracting process and following the authentication instructions provided by their bank. The transaction requires that the User be the holder of a bank account with Bizum enabled.
The order will not be processed until the transaction has been authorized and confirmed by the User’s bank. This means of payment may be subject to the amount limits per transaction and per period established by each bank, beyond the will and control of FULL DIGITAL, S.L. Bizum has its own privacy policies and FULL DIGITAL, S.L. has no liability whatsoever for them.

Payment by PayPal: If this payment method is chosen, you will be redirected to the official PayPal website where you can make the payment. Once the payment has been made correctly, your contracting will be completed and an email will be sent with the summary of your purchase. By pressing the “Return to the website” button, you will return to the website to view the order and be able to print it. PayPal automatically encrypts confidential data with the help of the most advanced technologies available on the market. PayPal has its own privacy policies and FULL DIGITAL, S.L. has no liability whatsoever for them.

Payment by SEPA direct debit (SEPA mandate): For certain contracting methods, in particular flat rate subscriptions and recurring services, the User may authorize payment by SEPA direct debit. To this end, the User will sign a SEPA direct debit mandate by virtue of which they expressly authorize FULL DIGITAL, S.L. to issue charge orders on the designated bank account, and their bank to debit said amounts in accordance with the instructions of FULL DIGITAL, S.L., all of this in accordance with Regulation (EU) No 260/2012, establishing technical and business requirements for credit transfers and direct debits in euros, and other applicable regulations regarding payment services.

The User guarantees that they are the holder of or are duly authorized to dispose of the bank account provided, as well as the truthfulness and accuracy of the data provided. The signing of the mandate may be carried out by electronic means, with the User acknowledging full validity and legal effect to said electronic acceptance.
For recurring payments arising from the subscription method, the User will be informed of the amount and the approximate date of each debit with the legally required advance notice, authorizing FULL DIGITAL, S.L. to charge the corresponding fee and its periodic renewals by this means, under the terms set forth in the clause relating to the contracting procedure. The User may revoke the SEPA mandate at any time by communicating with FULL DIGITAL, S.L. and their bank, without said revocation affecting the debits already accrued or exempting the User from payment of the services effectively provided or of the fees in force. The Client who has the status of consumer will have the right to a refund of the debit within the periods and conditions established by the applicable regulations and their bank.
In the event of a return, rejection or non-payment of a SEPA debit, FULL DIGITAL, S.L. may pass on to the User the bank charges effectively incurred as a consequence of said return, as well as apply the provisions of clause 6.1 below and, where applicable, suspend or cancel the provision of the service.

6.1. Suspension of Payment

FULL DIGITAL S.L. may suspend the processing of the contracting when the payment has not been authorized, confirmed or received correctly, or when there are reasonable indications of fraud, error, unauthorized use of the payment method or identity impersonation.

In these cases, FULL DIGITAL S.L. may request from the Client the information necessary to verify the transaction. The suspension will be maintained only for the time strictly necessary to carry out said verification.

If the payment is confirmed or the incident is resolved, the service will continue its processing. If the payment is rejected, cancelled, reversed or not regularized, FULL DIGITAL S.L. may cancel the contracting and inform the Client.

This suspension will not limit the rights to which the consumer Client is entitled in accordance with the applicable regulations.

You have the right to withdraw from this contract within a period of fourteen calendar days without the need for justification. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter sent by postal mail or email). To meet the withdrawal deadline, it is sufficient that the communication regarding your exercise of this right be sent before the corresponding deadline expires.

The right of withdrawal pursuant to article 103 of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, will not be applicable to contracts that refer to:

– The provision of services, once the service has been fully performed, when performance has begun, with the prior express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully performed by the trader, they will have lost their right of withdrawal.

– The supply of digital content not supplied on a tangible medium when performance has begun with the prior express consent of the consumer and user with their knowledge that they consequently lose their right of withdrawal.

If you have requested that the provision of services begin during the withdrawal period (14 calendar days from when the service was acquired), you will pay us an amount proportional to the part of the service already provided at the moment you have communicated your withdrawal to us, in relation to the total subject matter of the contract, which we set out below.

Cancellation

FULL DIGITAL S.L. reserves the right to terminate the contract should it consider it necessary, notifying the User in writing of such decision. This communication will contain the exact date of termination of the contract and the underlying reasons on which it is based. In the event that the User has made advance payments for services not yet provided, a full refund of said payments will be made within the period stipulated in the notification of termination of the contract. In the event that FULL DIGITAL, S.L. terminates the contract, the following amounts will be paid to the User:

– Top-up method: the unconsumed amount will be paid to the user.

– Prepaid rate/credits method: the part proportional to the unused monthly fee will be paid to the user.

The User may unilaterally terminate this contract without the need to allege just cause at any time. To this end, the User has a self-managed cancellation procedure directly from their account, accessing the “Settings” section and, within it, the “Danger zone – Delete account” section, where they must press the “Delete my account” button and confirm the action.
The User expressly acknowledges and accepts that the deletion of the account through the “Danger zone – Delete account” is a definitive and irreversible operation and that, once confirmed, it immediately and permanently entails:

• The permanent loss of access to all certificates associated with their account.
• The immediate blocking and disabling of the User account.
• The start of a permanent deletion process of the certificates associated with the account and of the User’s personal data, without it being possible to recover the account or the information once the process has been completed.

Since this is an irreversible action, FULL DIGITAL, S.L. strongly recommends that, prior to the deletion of the account, the User download and adequately retain all Certificates and any information they wish to preserve, including all data they deem necessary.

The data will be blocked by FULL DIGITAL, S.L. for the legally established period of time, after which it will automatically be deleted. During the blocking period it will not be accessed except by legal obligation and/or judicial requirement.

If the User has an active flat rate subscription, they must cancel it beforehand from the “My subscription” section of their account. The deletion of the account does not imply the total or partial refund of the amounts or subscription fees already paid, without prejudice to the rights to which the consumer Client is entitled in accordance with the applicable regulations and the provisions of these General Terms and Conditions.

If the User needs assistance during this procedure, they may contact FULL DIGITAL, S.L. through the email [email protected].
The termination of this Contract, for any reason, implies that Users cease to use the services offered by FULL DIGITAL, S.L.

We undertake to guarantee that our service is operational 98% of the time, calculated on a monthly basis. This percentage does not cover the scheduled interruptions for service maintenance. However, it is possible that unforeseen events or circumstances beyond our control may arise that could cause interruptions or failures in the service.

Occasionally, we may need to carry out maintenance, updates or repairs on our infrastructure and systems. Although these activities may cause temporary service interruptions, we endeavour to schedule them during periods of lower activity whenever possible. Planned maintenance interruptions are not taken into account in the calculation of service availability. Any intervention involving service interruptions longer than 60 minutes will be communicated through our website.

Our SLA does not apply to any service interruption or performance issue due to:

• Connectivity problems or interruptions caused by factors beyond our reasonable control, such as natural disasters, wars, acts of terrorism, riots, governmental or labour acts, or other general infrastructure problems.

• Problems caused by third-party hardware, software or services, including, but not limited to, Internet connectivity problems caused by the client’s telecommunications service providers.

• Acts or omissions of the client or of third parties.

• Problems caused by network attacks (such as DDoS attacks) or other malicious acts.

In the event that the monthly Service Level Agreement (SLA) has been lower than 95%, we undertake to provide the User with a credit for use on the services of www.savetheproof.com, equivalent to the fee of the flat rate contracted by the User, and prorated over the days remaining until the next renewal. This credit will be applied automatically to your next invoice.

The User understands and accepts that FULL DIGITAL S.L. is the owner or licensee of all Intellectual Property Rights over the Website, the Services and the Certificates, with the exception of the certificates generated by the User. Access to the Website and use of the Services does not give the User any rights over them.

Likewise, the official certificates, certification infrastructures and policies, seals, distinctive signs and other elements owned by the qualified trust service provider reported on the Website or by any other third-party provider used by FULL DIGITAL S.L. for the provision of the Services, will continue to belong exclusively to their respective owners, without the User acquiring over them any right of ownership, exploitation, transformation, sublicense, assignment or disposal of any kind. Nor may the User use the trademarks, trade names, logos or protected signs of FULL DIGITAL S.L., of the qualified provider or of third parties related to the Services, except to the extent strictly necessary for the legitimate use of the contracted Services and in accordance with the instructions communicated to them.

The User may not, by themselves or through third parties, reproduce, transform, adapt, decompile, reverse engineer, extract, reuse, distribute, publicly communicate, assign, commercialize, resell or exploit in any way the Website, the Services, the tools, configurations or any other protected elements owned by FULL DIGITAL S.L. or by third parties to which they have access on the occasion of this Contract, with the exception of the certificates generated by the User themselves, except with the prior, express and written authorization of their legitimate owner. In no case may the User remove, alter or conceal ownership notices, mentions of reservation of rights, legal warnings or indications about the origin of the elements used in the provision of the Services.

The User is the owner of all Intellectual Property Rights of the certificates that they create or host on the Website, including the screenshots, videos, documents. They grant FULL DIGITAL S.L. a non-exclusive, sublicensable, worldwide, revocable and free license to use and host their certificates in any medium or support, for an unlimited period of time unless revoked, for the sole purpose of providing the Services, preparing the Certificates and carrying out the Analyses. We will not access or use the User’s certificates in any way unless it is necessary for the provision of the Service, directly or through our employees or subcontractors.

The User guarantees that they have all the rights, titles or authorizations necessary over the certificates, materials, data or content that they create, host or provide through the Website, and is liable to FULL DIGITAL S.L. for any third-party claim arising from the infringement of this guarantee.

Nor will we give third parties access to the User’s certificates except where required by applicable law. Notwithstanding the foregoing, you authorize us to create analyses using, in whole or in part, the certificates and the information derived from the use of the Services including, by way of illustration and not limitation, the improvement of the Services, the development and training of machine learning algorithms, security verification, the identification of industry trends and developments, the creation of indices and anonymous benchmarking (“Analyses”).

We will understand that the User has revoked the license granted to FULL DIGITAL S.L. if they delete their Certificates from the Website. However, the User understands and assumes that FULL DIGITAL S.L. has no control over the Certificates that they have distributed to third parties (e.g. evidence submitted to a court or sent to a third party) and that, consequently, FULL DIGITAL S.L. has no obligation over content that is not hosted on its servers or whose control does not depend on FULL DIGITAL S.L.

If you accept this Contract as a legal entity, you authorize us to be able to mention on the Website that you are a user of the Services, and we may reproduce your trademark or trade name on the Website to indicate this circumstance. If you do not wish us to identify you as a user of our services, you may use the contact form available on the Website to inform us of this circumstance and we will proceed with the removal.

The termination or expiration of this Contract, for any reason, will not imply the transfer in favour of the User of any Intellectual or Industrial Property right over the Website, the Services or the Certificates, with the User having to immediately cease any use of the protected elements that exceeds what is strictly necessary or that does not have sufficient contractual or legal coverage, without prejudice to the copies or retentions that are mandatory by law or to the Certificates that the User themselves had generated.

FULL DIGITAL, S.L. informs you that the collection and processing of personal data has as its purpose the maintenance, development, control and performance of the contractual relationship that, within the framework of the provision of the services identified in the subject matter of these terms, it maintains with FULL DIGITAL, S.L. This processing will be carried out exclusively for the performance of the contract and the data will be retained for as long as the relationship with the Client lasts and, once the latter has ended, for the legally required period as long as liabilities may arise on the part of the Parties. The data will not be disclosed to third parties, except by legal obligation, judicial requirement or to those entities that are necessary with the sole objective of fulfilling the purpose set out above.

FULL DIGITAL, S.L. we have implemented all the technical and organizational measures necessary to guarantee their security, integrity, confidentiality and resilience in accordance with the provisions of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter LOPDGDD) and Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27 April 2016 (hereinafter GDPR).

The Client may exercise the rights of access, rectification, erasure and portability of their data and those of limitation or objection to the processing by contacting FULL DIGITAL, S.L., with registered office at C/ Bruc, 149, 08037, Barcelona, or by sending an email to [email protected]. If you consider that the processing of personal data does not comply with the regulations in force, you have the right to file a complaint with the supervisory Authority (www.aepd.es).

Once this Contract has been terminated, the Data Processor will make the copy of the certificates available for 6 years unless the Client states in writing the wish to remove access to them.

FULL DIGITAL, S.L. is not responsible for the Client’s non-compliance with the LOPDGDD or GDPR in the part that corresponds to it in its activity and that is related to the performance of this contract. Therefore, each of the parties will not be responsible for the non-compliance with these regulations carried out by the other.

The Client states that all the data provided by them are true and correct, undertakes to keep them true, notifying FULL DIGITAL, S.L. The Client will be liable for the truthfulness of their data and will be solely responsible for any conflicts or disputes that may result from the falsity thereof.

The Client expressly consents that FULL DIGITAL, S.L. may subcontract the companies that, where applicable, will be necessary to provide certain services to FULL DIGITAL, S.L. for the provision of its service.

FULL DIGITAL, S.L. will not be liable for technical failures that, due to fortuitous causes or of another nature, prevent normal operation of the service through the internet, due to lack of availability of the Website for maintenance reasons or others that prevent the service from being available. FULL DIGITAL, S.L. puts all the means at its disposal in order to carry out the purchase, payment and services process; however, it is exempt from liability for causes that are not attributable to it, fortuitous event or force majeure.

In general, FULL DIGITAL, S.L. will not be responsible for any non-compliance or delay in the fulfilment of any of the obligations assumed, when this is due to events that are beyond the reasonable control of FULL DIGITAL, S.L., that is, that are due to causes of force majeure.

Our total liability in relation to the Contract (including that of our subsidiaries, directors and employees), will be limited, in any case, to the amount that you have paid in accordance with it. The existence of multiple claims will not increase said limit. As indicated below, the User understands and accepts that FULL DIGITAL, S.L. does not assume liability for the use made of the certificates in legal and judicial proceedings nor for the outcome thereof.

You are aware and understand that the price of the services has been calculated taking into account that our maximum liability may not exceed what is indicated in the previous paragraph, and that, if FULL DIGITAL, S.L. were to assume any other liability beyond that established in this clause, the costs of the services would have been substantially higher.

The User will be solely responsible for the content and materials provided, as well as for the truthfulness, accuracy, lawfulness, integrity, validity and sufficiency of all the information, documentation, data, content, statements, files, texts, images, distinctive signs, domains, credentials or any other materials that they provide, upload, send or make available to FULL DIGITAL, S.L. on the occasion of the issuance or use of the certificates subject to this contract.

FULL DIGITAL, S.L. will act exclusively as a provider of the contracted services on the basis of the information and materials supplied by the User, without assuming any general obligation of checking, supervision, legal validation, ownership review, lawfulness control or independent verification of the content provided, except in those aspects in which such checking is expressly imposed by the applicable regulations or by the policies and procedures of the corresponding trust service provider.

Consequently, FULL DIGITAL, S.L. will not be liable to the User or to third parties for errors, falsehoods, inaccuracies, omissions, lack of updating, unlawfulness or lack of rights over the content or materials provided by the User, nor for the damages, incidents, delays, denials, suspensions, revocations, rejections or claims that derive directly or indirectly from such circumstances.

The User guarantees that they have all the rights, authorizations, titles, consents and qualifications necessary over the content and materials that they provide, and that their use for the provision of the service and, where applicable, for the issuance or management of the certificate, does not infringe third-party rights, applicable regulations, intellectual or industrial property rights, rights to honour, to privacy, to one’s own image, data protection or any other legitimate rights or interests.

Likewise, the User will be solely liable for the information incorporated into the certificate or linked to it that derives from their instructions, requests or materials provided, including, among others, domain names, denominations, identifying data, content visible on the website, statements of ownership or any other information associated with the requested service.

If, as a consequence of the content or materials provided by the User, any claim, proceeding, penalty, damage, loss, cost or expense were to arise for FULL DIGITAL, S.L., including reasonable professional fees for legal defence, the User will be obliged to hold it harmless and to indemnify it in full for all the foregoing items, provided that they do not arise exclusively from a breach by FULL DIGITAL, S.L. itself.

FULL DIGITAL, S.L. may suspend the provision of the service, refuse the processing of the request or require the correction or replacement of the materials provided when it perceives reasonable indications of falsehood, unlawfulness, documentary insufficiency, conflict with third-party rights or non-compliance with the applicable regulations, without this giving rise to any right to compensation in favour of the User, unless there is willful misconduct or gross negligence by FULL DIGITAL, S.L.

Regarding the display of content to be certified through a browsing session or web page: it is important to bear in mind that the display of the content through access to it from www.savetheproof.com may differ from the content that the User views from their own device. This is due to the personalization of cookies and browsing history on the User’s device. The remote browsing session initiated by www.savetheproof.com is exempt from that personalization since it is generated from a private virtual server and is completely anonymous.

We use extensions in the virtual browser and other tools to take the screenshots. We cannot guarantee that the content is reproduced exactly as expected and this is beyond our control. It is important that you review the content of the certificates after their generation and validate that the reproduced content is as expected.

Regarding admission as evidence in court: The certificates attest to the existence of a certain content at a specific point in time and that said content, once certified, has not been altered. However, its admission or not in judicial, administrative or any other type of proceedings, the admissibility, validity or relevance that may be granted to the certificates in the context of any proceedings will depend on the guarantees offered by the manner of obtaining the content and on the criteria applied by the corresponding competent authority to which they are submitted, all of which is beyond our control.

These certificates also do not replace the carrying out of an adequate analysis by a legal advisor. Therefore, FULL DIGITAL, S.L. does not offer any guarantee, express or implied, regarding the adequacy of the reports generated or their suitability for any purpose, whether or not as part of the processing of proceedings of any nature, and expressly excludes any liability in this regard.

The electronic evidence generated by www.savetheproof.com, hereinafter Certificates, is considered at the judicial level as private documents. Private documents have evidentiary value in a trial if the court admits them for processing. Like any document, public or private, the opposing party may request its challenge.

The Certificates issued by www.savetheproof.com have widely recognized technical elements (advanced electronic signature and qualified time stamp) which makes their challenge difficult.

The authenticity and integrity of the Certificates generated by www.savetheproof.com can be easily validated through the online Certificate verification service by accessing: https://secure.savetheproof.com/verify.

It must be borne in mind that the challenge is aimed at questioning the authenticity of the document and not the value that it may have for the purposes of the resolution of the proceedings, an assessment that will be made by the judge in accordance with the rules of sound judgment.

In the event that it is required, FULL DIGITAL, S.L. will provide whatever technical information is required by judicial, arbitral or administrative bodies, whether to audit the system used by www.savetheproof.com or to validate the authenticity of any document issued by FULL DIGITAL, S.L.

The Client acknowledges and accepts that FULL DIGITAL, S.L. will never request by email, instant message, SMS, telephone call or other non-authenticated channel:
a) Changes to the payment bank account.
b) Payments to providers, intermediaries or third parties other than those expressly indicated on the official platform.
c) Transfers to accounts not communicated through the private user area or the official channels of the Electronic Commerce.
d) Passwords, verification codes, complete bank card data, access credentials or any other confidential information.

Any communication received by the Client that appears to come from FULL DIGITAL, S.L. and that requests bank account changes, payments to third parties, payments outside the platform, modification of payment instructions, delivery of confidential information or any similar action must be considered potentially fraudulent, especially when it contains external links, attachments, unofficial email addresses, spelling errors, unjustified urgencies or unusual requests.

The Client undertakes to verify in advance the authenticity of any suspicious communication before making payments, providing information or following instructions received by electronic means. Said verification must be carried out exclusively through the official channels published on the website of FULL DIGITAL, S.L. or through the private user area, and not by responding directly to the suspicious message nor using the links, telephone numbers or contact details included in said communication.

FULL DIGITAL, S.L. will not be liable for the damages, losses, charges, transfers, undue payments, unauthorized access or any other harm suffered by the Client as a consequence of having complied with instructions contained in fraudulent, phishing, spoofing, identity impersonation or social engineering communications sent by third parties unrelated to the Electronic Commerce, provided that such communications have not been issued from the official systems of the Electronic Commerce nor are a direct consequence of a breach attributable to the Electronic Commerce of its legal or contractual obligations.

In particular, FULL DIGITAL, S.L. will not assume liability for payments made by the Client to bank accounts other than those indicated on the official platform, for payments made outside the payment methods enabled by FULL DIGITAL, S.L., nor for the voluntary delivery by the Client of personal or bank data, credentials or security codes to third parties who fraudulently pose as the Electronic Commerce.

The Client must immediately notify FULL DIGITAL, S.L. of any suspicion of fraud, phishing, identity impersonation, misuse of their account or receipt of suspicious communications. The lack of immediate notification may limit the ability of FULL DIGITAL, S.L. to adopt mitigation, blocking, warning or investigation measures.

Nothing provided in this clause will limit or exclude the liability of FULL DIGITAL, S.L. when said liability is legally mandatory, including the cases in which the harm derives from willful misconduct, gross negligence, breach of legal security obligations, attributable breach of its systems or any other liability that cannot be excluded in accordance with the applicable regulations regarding consumers and users, electronic commerce, payment services, data protection or cybersecurity.

FULL DIGITAL, S.L. may publish security notices, anti-fraud recommendations and updates on official communication channels. The Client undertakes to review said recommendations and to act with the reasonable diligence required to prevent fraud arising from unverified communications.

FULL DIGITAL, S.L. will be liable for the lack of conformity that becomes apparent within a period of two years from the moment of delivery of the digital content or service, which will be deemed to have taken place on the date appearing on the invoice or receipt. It will be presumed that any lack of conformity that becomes apparent within the year following the supply of the digital content or service supplied in a single act or in a series of individual acts already existed when the digital content or service was supplied.

The consumer may require FULL DIGITAL, S.L. to remedy the lack of conformity, the reduction of the price or the termination of the contract.

If any clause included in these General Terms and Conditions were to be declared, in whole or in part, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part thereof that is null or ineffective, with the General Terms and Conditions remaining in force in all other respects, with such provision, or the part thereof that is affected, being deemed not included.

These terms will be governed and interpreted in accordance with Spanish legislation in anything not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the services subject to these Terms to the Courts and Tribunals of the provider’s domicile (if not considered a consumer for the purposes of the TRLGDCU) or of the user’s domicile (if considered a consumer for the purposes of the TRLGDCU).

These General Terms and Conditions are subject to the provisions of:

European regulations governing electronic commerce:

• Directive 2011/83/EU of the European Parliament and of the Council, of 25 October 2011, on consumer rights
• Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce, in the internal market (Directive on electronic commerce).
• Regulation (EU) 2023/988 on general product safety, amending Regulation (EU) No 1025/2012 and Directive (EU) 2020/1828, and repealing Directive 2001/95/EC and Directive 87/357/EEC.
• Regulation (EU) No 910/2014 (eIDAS Regulation)
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

Spanish regulations:

• Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws (TRLGDCU).
• Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users.
• Law 7/1998, of 13 April, on General Terms and Conditions of Contracting, and subsequent amendments,
• Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights,
• Law 6/2020, of 11 November, regulating certain aspects of electronic trust services.
• Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce and subsequent amendments.

Your comments and suggestions will be welcome. We kindly ask you to send us such comments and suggestions through our contact email [email protected].

Said suggestions will be of a merely advisory nature and will not be binding, unless they are expressly accepted in writing and incorporated into the contract by means of the corresponding amendment or annex.

Likewise, we have official complaint forms for consumers and users who require them. You may request them by sending an email to our contact email [email protected].