General Terms and Conditions of Contracting

(Hereinafter also referred to as the General Terms or GTC).

On the one hand, the service provider, FULL DIGITAL, S.L. (hereinafter also the provider), with registered address at C/ Bruc, 149, 08037, Barcelona, VAT ID B67207845, customer service email [email protected], and owner of the website www.savetheproof.com, presents this contractual document that will govern the contracting of services through the aforementioned website.

On the other hand, the User – Client (hereinafter the User), registered on the website using an email and password, for which they are fully responsible for use and safekeeping, and responsible for the accuracy of the personal data provided to the provider, is the party contracting the service.

BOTH PARTIES ACCEPT this document, which implies that the user:

a. Has read, understands, and comprehends what is stated here.
b. Is of legal age and has sufficient legal capacity to enter into contracts.
c. Assumes all obligations set forth herein.
d. Has read and accepts these general terms of purchase from the moment they contract any of the services offered.

This document may be printed and stored by Users.

The provider makes the email address [email protected] available for any questions regarding these terms.

These terms will remain valid indefinitely and shall apply to all contracts made through the provider’s website www.savetheproof.com.

The provider reserves the right to unilaterally modify these General Terms, provided that such modifications do not affect the services or promotions previously contracted, in order to improve the services. In any case, the general conditions must be consulted before contracting any services.

It is advisable to keep a copy of the data related to the services purchased.

FULL DIGITAL, S.L. shall not be held responsible for any consequences arising from the improper use of the certificates and/or accreditations issued by FULL DIGITAL, S.L.

The civil liability of FULL DIGITAL, S.L. for the services provided is limited to the cost of those services. The user waives any claim against FULL DIGITAL, S.L. for any reason related to dissatisfaction with the services purchased on www.savetheproof.com, including delays, access errors, or loss of data or information that may exist on the user’s computer or network when accessing www.savetheproof.com.

FULL DIGITAL, S.L., as an independent third-party witness, is a company specialized in certifying the existence of a web browsing session and its content, a web page (URL) and its content, and a file.

FULL DIGITAL, S.L., through www.savetheproof.com, provides the following Services, whose descriptions and current pricing can be found updated on the Website:

1.1. Web Browsing Session Certificate

This type of certification is recommended for certifying websites where:

• A username and password must be entered.
• It is necessary to certify audio and/or video.
• Some steps (clicks) are required to reach the content to be certified.
• There is no direct URL to the content.

This system allows the user of www.savetheproof.com to browse the website they wish to certify using a web browser running in a container (server) initiated by www.savetheproof.com, to which the user has no access. Thus, the user only remotely controls the browsing without being able to alter the loaded content, as connections to the website being certified are made through www.savetheproof.com’s platform, not by the user.

The entire remote browsing session is recorded on video. The certification includes up to 30 minutes of internet browsing. Any files downloaded during the session are certified. Includes up to 50 screenshots in the PDF certificate. Unlimited downloads and video views of the certificate. Once the user has viewed the content to be certified, the remote session ends and www.savetheproof.com deletes the container to ensure any data entered during browsing is effectively erased.

The www.savetheproof.com platform generates a certificate (PDF file) with an advanced electronic signature and qualified timestamp, including:

• Date of certificate creation
• Identification of the technical infrastructure used
• URL to view the video (password protected)
• URL to verify the validity of a certificate issued by savetheproof.com
• Up to 50 screenshots of the session, each with a date, URL, and screen capture

1.2. Web Page Certificate

This certification is recommended for websites where:

• No authentication is required; the page is publicly accessible.
• Audio or video certification is not necessary.
• There is a direct URL to the content.
• The content is not a PDF, doc, xls file, etc.

This system allows the user of www.savetheproof.com to certify the content of a webpage by providing its URL. The user can preview the content before the certificate is issued. Once issued, the certificate can be downloaded unlimited times. The www.savetheproof.com platform launches a container (server) inaccessible to the user, loads the provided URL, and generates a certificate (PDF file), signed with an advanced electronic signature and qualified timestamp, including:

• Date of certificate creation
• Identification of the technical infrastructure used
• URL to verify the certificate
• A screen capture (max height 10000px) with date and URL

1.3. File Certificate

This certification is recommended for certifying files such as:

• Images, photographs, logos
• Audio, music
• Videos
• Documents (pdf, doc, etc.)

This system allows the user to certify any file up to 100MB per file, with unlimited certificate downloads. The user uploads the file via a form. The platform calculates its SHA256 and generates a certificate (PDF file), signed with an advanced electronic signature and qualified timestamp, including:

• Date of certificate creation
• Identification of the technical infrastructure used
• Certified file name
• Certified file size
• SHA256 of the certified file

1.4. API Service

This service enables automated certificate generation by the user. API service subscription is available through the website and includes:

• Unlimited generation of Browsing Session, Web Page, and File Certificates (one concurrent certification per user)
• Batch Web Certification and Webtrack functionalities
• Storage up to 10GB

1.5. WhatsApp to PDF

This service allows generating a PDF from an exported WhatsApp chat. The purpose of this tool is solely to improve message readability and does not provide legal validity. The user may alter the messages before uploading them to SaveTheProof’s platform, and as a result, the PDF content may not reflect the actual conversation.

This warning appears both on the service access page and in all PDFs generated with the tool.

It’s also important to note that the tool used for exporting may omit parts of the conversation, such as WhatsApp calls, image comments, message reactions, or link previews. Additionally, depending on the version of WhatsApp used, there may be other limitations. Therefore, users are advised to verify the PDF content before sharing.

Messages sent by the user via WhatsApp for PDF conversion are stored for 24 hours. After that time, they are deleted from the chat and removed.

2.1. Scope of Application

The purpose of this contract is to regulate the contractual relationship for the purchase of services between the provider and the user, which arises at the moment the user accepts these terms and conditions by checking the corresponding box during the contracting process. These GTC shall apply from the date the service is contracted.

The contractual relationship of sale involves access, in exchange for a specified and publicly displayed price on the website, to an accreditation and/or certification.

2.2. Technical nature of the service

The service provided by SaveTheProof consists of the automated generation of digital evidence through proprietary IT systems that perform processes of capturing, recording, and timestamping digital information. Captures and certifications are carried out from the technical infrastructure controlled by SaveTheProof, using automated browsing and data processing systems, independent of the requesting user’s device or browser.

2.3. Scope of certification

The service exclusively certifies the technical process of capturing and recording specific digital information at a given point in time. SaveTheProof does not verify or guarantee the truthfulness, authenticity, legality, or accuracy of the content subject to certification. The certification only attests that the system accessed or processed such content at the time the evidence was generated.

2.4. Variability of web content

The content available on a website or digital service may vary depending on multiple factors, such as IP address, geographic location, language, cookies, user session, server configuration, site personalization, or A/B testing. The certification generated by SaveTheProof reflects only the version of the content accessible from SaveTheProof’s technical infrastructure at the exact moment the capture was performed.

2.5. Territory of Application

The website www.savetheproof.com is active and accessible worldwide.

2.6. Capacity to Contract

In order to contract services, you must be of legal age and have the legal capacity to enter into contracts.

2.7. Customer Acceptance

Validation of a contract through the website www.savetheproof.com is carried out via email and also implies the automatic acceptance of the GTC. These terms are available on the website www.savetheproof.com or, if requested, we can provide them via email.

2.8. Modification of the General Terms and Conditions of Contracting

FULL DIGITAL, S.L. reserves the right to make changes and/or modifications to these GTC. We advise our clients to review them regularly. If such changes or modifications are introduced after the service has been contracted, the conditions in effect on the date the contract was made will apply.

3.1. Price Publication

The prices of the services are those shown for each of them on our website www.savetheproof.com.

3.2. Service Information

The information contained in our advertising, newsletters, brochures, other written materials, on our website, or provided to you constitutes an invitation to contract. The content of www.savetheproof.com is constantly being renewed and updated to offer our clients the most complete and detailed information possible. All contractual information displayed on www.savetheproof.com is presented in Spanish, and communication with clients and users, as well as the formalization of the contract, will be conducted in this language, although, if the client so wishes, it may be done in Catalan or English, provided that this is requested before initiating the contracting process.

3.3. Fraud

If FULL DIGITAL, S.L. suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons. Likewise, FULL DIGITAL, S.L. reserves the right to deny access in cases where it suspects or detects that the User is violating any of the conditions set forth in this contract, without generating any right to compensation or redress for the User.

4.1. Purchase Procedure

In order to access the services offered by the provider, the user must register through the website by creating a user account. To do so, the user must provide a valid email address and a password.

The user agrees to use the access credentials diligently and not to make them available to third parties, as well as to notify the provider in case of loss, theft, or possible unauthorized access by a third party, so that the provider can proceed with immediate blocking.

The user may not choose a username that is intended to mislead others into believing they are a member of the provider, nor use offensive, insulting, or generally unlawful expressions or those contrary to morality and good customs.

Once the user account has been created, and in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedures will be as follows:  

1. Prepaid Mode:

From the “Balance” section, under “Top up my account,” the User can select the amount to top up and make the payment using a debit or credit card by entering their payment details and clicking on “Pay.” A checkbox will appear, which must be marked, as it represents acceptance of these General Terms and Conditions of Contracting and the Privacy Policy.

When the user wishes to purchase a certification service, the price of the selected service will be deducted from their balance. The price will be indicated before the certification process begins, allowing the User to cancel the request before any charges are made, if necessary. The User’s balance does not expire. Once the top-up is successfully completed, a purchase receipt will be automatically sent to the email associated with the account. If the user requires an invoice, they must first provide their billing details through the platform. If they request an invoice for a receipt generated prior to providing billing information, they must email [email protected] with their billing details and the transaction ID.

If, after recharging their account, the User is unable to access the website hosting the content to be certified due to technical limitations attributable to FULL DIGITAL, S.L., we will attempt to resolve the issue as quickly as possible. However, we cannot guarantee that this will always be possible, in which case a refund of the top-up amount will be issued to the same payment method used. For this reason, we strongly recommend using the free trial period and previews to test access and review the content to be certified.

2. Subscription Mode:

From the “Balance” section, go to “My subscription” and select the available flat-rate plan. Click on the “Subscribe” button and enter payment details, then click “Pay and Subscribe.” A checkbox will appear, which must be marked, as it represents acceptance of these General Terms and Conditions of Contracting and the Privacy Policy.

The types and prices of flat-rate subscriptions are published and updated on the website www.savetheproof.com under the section “Flat Rates.”

Subscribing to a flat-rate plan does not require the User to commit to a minimum term and can be canceled at any time from the “My subscription” section in the User’s account.

The flat-rate subscription contracted by the User will be valid for a subscription period of 30 calendar days from the date of contracting and will automatically renew for the same duration, unless the User notifies their intention not to renew at least one (1) day before the end of the current Subscription Period. However, cancellation of the flat-rate subscription does not entitle the User to a full or partial refund of the paid fee, except in cases provided for by applicable law or this Contract. Without a flat-rate subscription, the User’s account will revert to the prepaid mode.

The User authorizes FULL DIGITAL S.L. to charge the full flat-rate fee and any recurring renewals using the Payment Method selected during the registration process. In any case, the User remains responsible for any unpaid amounts. Renewals will not take effect unless and until payment has been made in full.

3. Credit Subscription:

The credit-based service subscription option is available only to companies/organizations (legal entities). These credits serve as the unit of measure for using the Service and will be deducted from the total contracted credits each time a User within the organization generates a certificate. Credit acquisition is based on customized contracts tailored to the organization’s specific needs.

The organization will be provided with an internal structure on www.savetheproof.com, including an administrator profile and user profiles, enabling management and oversight of the contracted credit usage. The organization is responsible for managing its credits through this platform. The credit subscription service has a duration of one year, and any unused credits will expire at the end of that period.

FULL DIGITAL, S.L. will issue an invoice for the number of credits acquired by the organization, to be paid using the method specified in the agreed proposal.

The prices and included services are detailed on the website.

The User may change their subscription plan at any time. The change will take effect immediately upon confirmation.

In any case, upon creating a User account at www.savetheproof.com, we offer a 7-day (calendar days) free trial period for training purposes, aimed at allowing the User to become familiar with the Service and perform any necessary tests before making a top-up or subscribing to a plan. During this training period, the service can be used without limitation, and no balance top-up or flat-rate subscription is required from the User.

After this training period, to continue using the service, the User must top up their balance or subscribe to one of the available flat-rate plans.

Each User is entitled to only one trial period.

Certificates issued during the free trial period will include a watermark indicating “training use,” which renders them inadmissible as legal evidence.

Certificates generated during the trial period and marked as “training use” cannot be altered or converted into certificates with legal validity. If the user wants a certificate with full evidentiary value, they must top up their account or subscribe to a flat-rate plan and repeat the certification process.

The User is informed that all certificates hosted on www.savetheproof.com and generated during the training trial period will be available for a maximum of 30 days. After this period, FULL DIGITAL, S.L. may proceed with their deletion.

If there is any error in the email address provided, the User must notify us immediately using the contact email address provided on the website so that the error can be corrected.

If you have any questions, you can contact our customer service through any of the methods provided on the website www.savetheproof.com.

FULL DIGITAL, S.L. provides FREE customer service via our contact email [email protected]. If the User chooses another means of communication, they shall bear any costs associated with that method.

4.2. Delivery timelines for accreditation or certification

The delivery of the certificate or WhatsApp chat PDF will take place on the same day the request is submitted.

4.3. User responsibility for the content

The user is solely responsible for the content for which certification is requested and guarantees that they have the right to access, view, or process such content. SaveTheProof shall not be liable for any potential infringement of third-party rights arising from the user’s use of the service.

All prices shown on the website www.savetheproof.com include the applicable taxes in effect at the time of purchase. All prices listed on the website are valid and expressed in Euros (€).

VALUE ADDED TAX (VAT): In accordance with the provisions of Article 68 of Law 37/1992, of December 28, on Value Added Tax, the provision of services will be considered to take place within the territory of application of Spanish VAT if the billing address is in Spanish territory, except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the one legally in force at the time, depending on the specific service provided. For contracts with billing addresses in the Canary Islands, Ceuta, and Melilla, the services provided will be exempt from VAT by application of Article 21 of Law 37/1992, without prejudice to the applicable taxes and duties according to the regulations in force in each of these territories.

The user will have access to their invoice in their private user area. However, if they wish to receive it by email, they may request it via the email address provided above.

The prices applicable to each service are those published on the website and are automatically applied during the contracting process.

In the case of time-limited promotions, the promotional discount will apply as long as the purchase has been registered during the promotional period.

The data recorded by the different payment methods serve as proof of the date on which the financial transactions were made and will be used to determine whether the service is subject to a promotion.

For any information regarding the contracted service, the User may contact us via the email address provided.

The following payment systems are available:

Payment by credit or debit card: The user must have a valid credit or debit card and must enter all digits of the card number in the corresponding form. The transaction is completed at the time the service payment is made. Only secure card payments are accepted, where the cardholder’s identity is authenticated using their bank’s established method through secure electronic commerce (“Verified by Visa” and “MasterCard SecureCode”). A top-up or subscription to a flat-rate plan will not be processed until the payment has been authorized by the user’s bank or financial institution.

The SSL system (Secure Sockets Layer) is used — a secure payment environment that encrypts information transmitted during the transaction, ensuring its confidentiality.

You have the right to withdraw from this contract within a period of fourteen (14) calendar days without the need for justification. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding deadline expires.

According to Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the right of withdrawal shall not apply to contracts that relate to:

– The provision of services, once the service has been fully performed, when the execution has begun with the consumer and user’s prior express consent and with the acknowledgment that they are aware that, once the contract has been fully performed by the trader, they will have lost their right of withdrawal.

– The supply of digital content that is not provided on a physical medium when the execution has begun with the prior express consent of the consumer and user and with their acknowledgment that, as a result, they lose their right of withdrawal.

If you have requested that the provision of services begin during the withdrawal period (14 calendar days from the moment the service was purchased), you will pay us an amount proportional to the part of the service already provided at the time you notified us of your withdrawal, in relation to the full scope of the contract, as detailed below.

FULL DIGITAL S.L. reserves the right to terminate the contract if deemed necessary, notifying the User in writing of such a decision. This communication will include the exact termination date of the contract and the underlying reasons. In the event that the User has made advance payments for services not yet rendered, a full refund of such payments will be issued within the timeframe stated in the termination notice. If FULL DIGITAL, S.L. terminates the contract, the following amounts will be refunded to the User:

• Top-up mode: the unused amount will be refunded.

• Prepaid plan/credit mode: a proportional refund corresponding to the unused portion of the current subscription period will be issued.

The User may terminate this contract unilaterally and without the need to justify cause at any time, simply by giving reliable notice of this decision to FULL DIGITAL, S.L. by sending an email to [email protected]. Subscription fees already paid will not be refunded.

The termination of this Contract, for any reason, implies that Users must stop using the services offered by FULL DIGITAL, S.L.

Therefore, if the User wishes to cancel their subscription and terminate the contract, they must download and properly store the Certificates, including all the information they wish to retain. The data will be blocked by FULL DIGITAL, S.L. for the legally established period, after which it will be automatically deleted. During the blocking period, the data will not be accessed except by legal obligation and/or judicial request.

The certificates are digitally signed using an advanced electronic signature with a qualified timestamp and have the LTV (Long Term Validation) feature enabled, so their validity can be verified regardless of whether the user who requested them has ended their relationship with FULL DIGITAL, S.L.

FULL DIGITAL S.L. will adopt the technical and organizational measures necessary in accordance with current legislation to ensure the confidentiality of communications. In any case, FULL DIGITAL S.L. shall be exempt from any liability that may arise from the acquisition, use, or disclosure of confidential content by the Client or third parties, and, in general, from any actions or omissions that, not being attributable to FULL DIGITAL S.L., result in a breach of the confidentiality of electronic communications. In all cases, the User is obliged to ensure that the obtaining of their certificates is at all times in compliance with this Contract and applicable law.

FULL DIGITAL S.L. is not obligated, but may choose to investigate the use of the Service to verify that the User is complying with their obligations under this Contract. In the event of a breach, we reserve the right to remove or restrict access to infringing content and/or, in more serious cases, to suspend or even terminate the provision of the Service.

We are committed to ensuring that our service is operational 98% of the time, calculated on a monthly basis. This percentage does not include scheduled maintenance interruptions. However, unforeseen events or circumstances beyond our control may occasionally cause service outages or failures.

From time to time, we may need to carry out maintenance, updates, or repairs on our infrastructure and systems. While these activities may cause temporary service interruptions, we strive to schedule them during off-peak hours whenever possible. Planned maintenance outages are not included in the calculation of service availability. Any planned intervention involving service downtime of more than 60 minutes will be announced on our website.

Our SLA does not apply to any service interruption or performance issues caused by:

• Connectivity issues or outages due to factors beyond our reasonable control, such as natural disasters, war, acts of terrorism, riots, government actions, labor disruptions, or other general infrastructure problems.

• Issues caused by third-party hardware, software, or services, including but not limited to Internet connectivity problems caused by the customer’s telecommunications providers.

• Acts or omissions by the customer or third parties.

• Issues caused by network attacks (such as DDoS attacks) or other malicious activities.

If the monthly Service Level Agreement (SLA) falls below 95%, we commit to granting the User a credit for use on www.savetheproof.com services, equivalent to the flat-rate plan fee contracted by the User, prorated for the remaining days until the next renewal. This credit will be automatically applied to the User’s next invoice.

The User understands and agrees that FULL DIGITAL S.L. is the owner or licensee of all Intellectual Property Rights over the Website, the Services, and the Certificates, with the exception of certificates generated by the User. Access to the Website and use of the Services does not grant the User any rights over them.

The User retains ownership of all Intellectual Property Rights over the certificates they create or host on the Website, including screenshots, videos, and documents. The User grants FULL DIGITAL S.L. a non-exclusive, sublicensable, worldwide, revocable, and royalty-free license to use and host the certificates in any medium or format, for an indefinite period unless revoked, solely for the purpose of providing the Services, generating the Certificates, and performing Analyses. We will not access or use the User’s certificates in any way unless it is necessary for the provision of the Service, either directly or through our employees or subcontractors.

We will also not grant access to third parties to the User’s certificates unless required by applicable law. Notwithstanding the foregoing, the User authorizes us to create analyses using, in whole or in part, the certificates and the information derived from the use of the Services including, but not limited to, service improvement, the development and training of machine learning algorithms, security verification, industry trend and development identification, index creation, and anonymous benchmarking (“Analyses”).

We will consider that the User has revoked the license granted to FULL DIGITAL S.L. if they delete their Certificates from the Website. However, the User understands and accepts that FULL DIGITAL S.L. has no control over Certificates that have already been distributed to third parties (e.g., evidence submitted to a court or sent to a third party) and, consequently, FULL DIGITAL S.L. has no responsibility over content not hosted on its servers or beyond its control.

If you accept this Agreement on behalf of a legal entity, you authorize us to mention on the Website that you are a user of the Services, and we may reproduce your trademark or trade name on the Website to indicate this. If you prefer not to be identified as a user of our services, you may use the contact form available on the Website to inform us, and we will proceed with the removal.

The company shall not be held liable for technical failures caused by unforeseen events or other circumstances that prevent the normal operation of the service via the internet, nor for lack of availability of the website due to maintenance or other reasons that may make the service temporarily inaccessible. The company makes every reasonable effort to carry out the purchase, payment, and service processes, but it disclaims any responsibility for causes beyond its control, including force majeure or unforeseen circumstances.

In general, the company shall not be held liable for any failure or delay in fulfilling any of its obligations when such failure is due to events beyond the company’s reasonable control—that is, due to force majeure.

Our total liability in relation to the Contract (including that of our affiliates, directors, and employees) shall in all cases be limited to the amount paid by the User under the Contract. The existence of multiple claims shall not increase this limit. As stated below, the User understands and accepts that FULL DIGITAL, S.L. does not assume responsibility for how certificates are used in legal or judicial proceedings, nor for their outcomes.

The User acknowledges and understands that the price of the services has been calculated on the basis that our maximum liability shall not exceed the amount mentioned above. If FULL DIGITAL, S.L. were to assume greater liability than that established in this clause, the service costs would be substantially higher.

Regarding content viewing through a browsing session or web page: It is important to note that viewing content accessed through www.savetheproof.com may differ from what the User sees on their own device. This is due to cookie personalization and browsing history on the User’s device. The remote browsing session launched by www.savetheproof.com is exempt from such personalization, as it is generated from a private virtual server and is completely anonymous.

We use browser extensions and other tools to capture screenshots. We cannot guarantee that the content will be reproduced exactly as expected, as this is beyond our control. It is essential that Users review the content of the certificates after generation and confirm that the reproduced content is as expected.

Regarding admissibility as legal evidence: The certificates confirm the existence of specific content at a given time and certify that this content has not been altered after certification. However, their admissibility in judicial, administrative, or other proceedings—as well as their legal validity or relevance—depends on the guarantees of how the content was obtained and on the criteria applied by the relevant authority, all of which are outside our control.

These certificates do not replace the need for proper legal analysis by a qualified legal advisor. Therefore, FULL DIGITAL, S.L. makes no express or implied warranty regarding the suitability or adequacy of the generated reports for any purpose, whether as part of a legal proceeding or otherwise, and explicitly disclaims any liability in this regard.

The electronic evidence generated by www.savetheproof.com—hereinafter referred to as Certificates—are considered private documents in legal proceedings. Private documents may serve as evidence in court if admitted. Like any document, public or private, the opposing party may contest it.

Certificates issued by www.savetheproof.com include widely recognized technical elements (advanced electronic signature and qualified timestamp), which makes them difficult to challenge.

The authenticity and integrity of Certificates generated by www.savetheproof.com can be easily verified using the online Certificate Verification Service available at:
https://secure.savetheproof.com/verify

It should be noted that any challenge is aimed at questioning the document’s authenticity, not its evidentiary value in the resolution of a case, which is at the discretion of the judge based on the principles of sound judgment.

If required, FULL DIGITAL, S.L. will provide any technical information requested by judicial, arbitral, or administrative authorities, whether to audit the system used by www.savetheproof.com or to verify the authenticity of any document issued by FULL DIGITAL, S.L.

FULL DIGITAL, S.L. shall be liable for any lack of conformity that becomes apparent within two years from the date of delivery of the digital content or service, which shall be understood as the date stated on the invoice or receipt. It shall be presumed that any lack of conformity that appears within one year of the supply of the digital content or service—whether delivered in a single act or a series of individual acts—already existed at the time of delivery.

The consumer may demand from FULL DIGITAL, S.L. the correction of the lack of conformity, a price reduction, or the termination of the contract.

If any clause included in these General Terms and Conditions is declared, in whole or in part, null or ineffective, such nullity or ineffectiveness shall only affect that specific provision or the part thereof that is null or ineffective. The remainder of the General Terms and Conditions shall remain valid and in full force, and the affected provision, or the part of it that is null or ineffective, shall be considered as not having been included.

These conditions shall be governed by and interpreted in accordance with Spanish law, except where expressly stated otherwise. The provider and the user agree to submit any dispute that may arise from the provision of the services covered by these Terms and Conditions to the Courts and Tribunals of the provider’s domicile (if the user is not considered a consumer under the revised text of the General Law for the Defense of Consumers and Users – TRLGDCU) or the user’s domicile (if the user is considered a consumer under the TRLGDCU).

These General Terms and Conditions are subject to the provisions of:

European regulations governing e-commerce:

•  Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.

•  Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (Directive on electronic commerce).

•  Regulation (EU) 2023/988 on general product safety, amending Regulation (EU) No 1025/2012 and Directive (EU) 2020/1828, and repealing Directive 2001/95/EC and Directive 87/357/EEC.

Spanish regulations:

•  Law 3/2014, of March 27, amending the revised text of the General Law for the Defense of Consumers and Users.

•  Law 7/1998, of April 13, on General Contracting Conditions, and subsequent amendments.

•  REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation).

•  Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights.

•  Law 7/1996, of January 15, on the Regulation of Retail Trade.

•  Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, and subsequent amendments.

Your comments and suggestions are always welcome. Please send any feedback or suggestions to us via our contact email: [email protected].

Regarding suggestions made by the User about the operation of the Website or the Services, you authorize us to implement them without any restrictions and without such implementation entitling you to any compensation. In any case, we are under no obligation to implement the suggestions we receive.

We also have official complaint forms available for consumers and users upon request. You can request them by sending an email to our contact address: [email protected].